Terms and Conditions

By confirming your reservation with us or any other booking site/agent, you accept the terms and conditions below: 

Check-In /Check-Out Policies: 

  • Check-In: between 14:00 – 17:00
    • Rooms may not be available for early check-in, unless specifically communicated in advance.
  • Check-Out: 10:00
    • For those wanting to extend check-out please discuss with us 24 hours prior to departure. A room surcharge applies, this arrangement is strictly based on availability.

Note that reservations may be cancelled automatically after 18:00 hours without prior notice, if the Guest House is not informed about the approximate time of late arrival.Unless prior arrangements have been made with management. 

No smoking
Wilderness Ocean Guesthouse is a smoke-free property. What this means is: Smoking in-doors is strictly prohibited and will be viewed as a serious offence. If you must, we can provide you an ashtray to smoke in 1 particular designated outdoor area, not to disturb other guests. 

Rates: 

  • Rates are per room per night 1 or 2 persons max per room occupancy. 
  • 50% deposit required on confirmation of reservation. (no payment booking will be released) 
  • We offer Bed & Breakfast, room only from 1 June until 15 September 
  • We offer long stay rates. 
  • Rates are subject to change without prior notice; this will not affect current bookings. 
  • Rates are exclusive of tourism tax. 
     
    Cancellation Policy: 
  • as from 30 days or no shows:- the total price of the reservation will be charged.  
  • No Refunds applicable during seasonal/peak periods 
     
    Deposit Conditions, Credit Card/EFT Guarantee: 
  • 50% of the total amount will be charged on the day of booking and is refundable. (See cancellation policy) 
  • The Guest House reserves the right to charge 50% of the booking on day of booking. 
  • All rooms are only guaranteed upon a deposit as per above. No Deposit or payment received after booking with us will result in rooms been sold without prior notice. 

Accepted credit cards: 
Visa, MasterCard 

Children: 
We accept children as from the age of 12. 
Notice that our rooms are only suitable for 1-2 persons per room, this to guarantee at all time a pleasant, enjoyable and quiet time for everybody and a maximum of 14 guests in the house. 

Pensioners: 
Pensioners (+60 years) qualify for a 10% discount on our room rates and only by direct booking via our website for the period between 01/05-15/10 
Conditions apply (proof of ID must be presented on arrival to qualify). Please quote PENSIONER when making booking. 

Pets: 
We regret we do not cater for any pets. 
  
Extras: 
Extras such as laundry, telephone calls, honesty bar in your room etc. will not be calculated automatically in the total costs and have to be paid separately, cash to the owner or our manager. 
We apologize that we are unable to email guests who have made a reservation through the online booking company booking.com/Expedia with confirmation of reservation and local information. Unless they make contact with us directly as unfortunately booking.com/Expedia withhold their email contact addresses.